Privacy Policy

1. Information We May Collect

We may collect information that you voluntarily provide when contacting us or submitting a request for quotation.

This may include:

• Full name
• Company name
• Job title
• Country
• Email address
• Telephone or WhatsApp number
• Product requirements
• Required quantity
• Product specifications
• Destination country or port
• Shipping requirements
• Messages or other information submitted through our website

We may also receive information that you provide through email, WhatsApp, telephone calls, or other communication channels.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure or service providers.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location
• Date and time of access
• Website interaction information

This information may be used for website security, analytics, troubleshooting, performance monitoring, and improvement of our services.

3. How We Use Your Information

Betel.trade may use information collected from you to:

• Respond to inquiries
• Prepare quotations
• Evaluate product requirements
• Communicate regarding potential transactions
• Process and coordinate orders
• Provide shipment or order-related updates
• Verify customer or company information
• Improve our website and services
• Maintain business records
• Prevent fraud or misuse
• Comply with legal or regulatory requirements

We may also use your contact information to follow up regarding an inquiry or previous business discussion.

4. Business Communications

When you contact Betel.trade regarding our products or services, we may communicate with you by:

• Email
• WhatsApp
• Telephone
• Other communication methods you provide

We may occasionally send relevant commercial communications concerning products, availability, or services where permitted by applicable law.

You may ask us to stop sending marketing communications at any time.

5. Cookies and Analytics

Betel.trade may use cookies or similar technologies to operate, secure, analyze, and improve the website.

Cookies may help us understand information such as:

• Website traffic
• Frequently visited pages
• Visitor interactions
• General geographic traffic patterns
• Website performance

You may configure your browser to reject or delete cookies. Some website functions may not operate correctly if certain cookies are disabled.

6. Third-Party Services

Our website may use services provided by third parties, including services for:

• Website hosting
• Website analytics
• Email delivery
• Spam prevention
• Website security
• Maps
• Advertising
• Customer communication

These service providers may process limited information according to their own privacy policies and applicable legal requirements.

If we use services such as Google Analytics, Google Ads, reCAPTCHA, Meta Pixel, or similar technologies, information may also be processed by those providers.

7. WhatsApp

If you contact Betel.trade using WhatsApp, your communication is also subject to WhatsApp's and Meta's applicable privacy policies and terms.

Betel.trade does not control how WhatsApp or Meta processes information through their platforms.

8. Sharing of Personal Information

We do not sell personal information.

We may share information where reasonably necessary with parties involved in providing services or completing a commercial transaction, including:

• Suppliers
• Freight forwarders
• Shipping companies
• Inspection companies
• Customs or logistics providers
• Banks or payment providers
• Professional advisers
• Website and IT service providers
• Government or regulatory authorities

Information will only be shared where reasonably necessary for legitimate business, operational, legal, or regulatory purposes.

9. International Data Transfers

Because Betel.trade works with international customers and service providers, information may be processed or transferred across national borders.

Where required, we aim to handle such transfers in accordance with applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Business communication
• Customer relationship management
• Transaction records
• Legal obligations
• Accounting requirements
• Fraud prevention
• Dispute resolution

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We take reasonable administrative and technical measures intended to protect information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Rights

Depending on the applicable law and your location, you may have rights regarding your personal information, including the right to:

• Request access
• Request correction
• Request deletion
• Withdraw consent
• Object to certain processing
• Request information about how your data is used

Requests may be sent to: sales@betel.trade

We may need to verify your identity before processing certain requests.

13. External Links

Our website may contain links to websites or services operated by third parties.

Betel.trade is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

Betel.trade may update this Privacy Policy periodically.

Any revised version will be published on this page with an updated effective date.

Continued use of the website after an update constitutes acknowledgment of the revised policy.